Anan
Wong was about to hit the snooze button one bleary morning when
a radio report about audio books caught her ear. By the time the
report ended, Wong, already a devoted fan of books on tape, had
decided she would open an audio book rental store.
Today,
her 3-month-old All Ears Audiobooks, located in a busy San Jose
center across from Westgate shopping center, is humming. The $2
billion audio books industry is growing rapidly as Americans spend
more time on the road stuck in commute traffic. Three-fourths of
audio books are used in cars, according to the Audio Publishers
Association, a trade group.
Though
audio books have been around since Dylan Thomas recorded his poetry
in 1952 for a book on tape, renting them has only begun to catch
on. There are just a handful of Web sites and fewer than two dozen
stores in the country that rent audio books, including two chain
shops in the Bay Area, says Eileen Hutton of the APA.
All
Ears is the only store of its kind in Silicon Valley. Since it opened
in late July, about 530 customers have rented books on tape -- and
25 percent of those customers have purchased prepaid rental plans.
If business keeps up, Wong expects her shop to be profitable in
a year and a half.
Harmonious
ride
Tracy
resident Grace Boyer and her husband paid $99 for a three-month
plan offering unlimited rentals. Boyer, an executive assistant at
Hewlett-Packard, credits the tapes for creating more harmony on
the couple's two-hour commute. ``We fight less if we've got a tape
on,'' she says. ``I can't imagine driving back there without a book.''
Renting,
particularly in these economically strapped times, is a compelling
proposition. Audio books can cost as much as $80 for unabridged
selections. Wong's store carries 5,000 titles for rent -- all handpicked
by her -- and also sells audio books. Top sellers are mysteries,
business titles and children's books. Nearly two-thirds of the store's
customers are women in their 40s, which mirrors the demographics
of audio book listeners nationwide.
Wong,
a former software engineer, quit a high-paying job selling software
and sunk more than $250,000 of her own savings to start the shop.
``You
get days when it's really slow and you think, `What have I done?
Am I crazy?' '' says Wong, a gregarious and relentless saleswoman.
But
those moments, she says, are fleeting. She's happier than she's
ever been -- working 90-hour weeks and having just enough spare
time to munch on peanut butter sandwiches or noodle cups. ``This
is my passion,'' says Wong, 31. ``I'm never bored here.''
Wong
listened to her first book on tape in 1993, when she began traveling
for work, and became addicted to reading business books. The tapes
meshed perfectly with her hard-charging personality. She'd listen
while she cooked, exercised or relaxed with her other hobby -- making
greeting cards using rubber stamps.
Then
one October morning in 1999, the radio came on. She heard ``audio
books'' and sat straight up in bed. The timing was serendipitous.
She was unhappy with her job, tired of the constant traveling and
stress. ``I didn't want to be a part of the rat race anymore,''
she recalls. ``I wanted to do something on my own, something that
had potential and would grow.''
So
she planned and saved for 2 1/2 years. She also got her boyfriend
to invest in the business as a silent partner. She visited audio-book
stores in Texas and Atlanta. Without quitting her sales job, she
also worked nights and weekends at a Barnes & Noble to learn
what people were reading.
Revenue
rising
Revenue
for audio books outstripped printed books by more than 41 percent
between 1996 and 2000, according to APA. Though there's no count
of how many new titles are released each year, many publishers now
ship audio books when printed versions go on sale. Almost any title,
from bestsellers to classics to bodice-ripping romance novels to
textbooks, is available in audio format.
Audio
books are published on both cassettes and CDs. Most titles, particularly
the unabridged versions preferred by many, still come on cassettes
because each 45-minute tape holds a third more than a CD. Meanwhile,
a few publishers are also offering downloadable MP3 audio books
on the Web -- some at about half the cost of books on tape.
Wong's
customers can be a picky lot. Ask about narrators and the discussion
gets lively. Some hate men who try to do women's voices in high
pitches, or women who try to imitate deep growls for male characters.
Others, like schoolteacher Karen McCutcheon, only listen to tapes
by narrators whose voices they like. She chooses books read by a
handful of narrators who have lively and dramatic voices that ``catch
the nuances.''
Fellow
listener Rich Weeks agrees: ``There's nothing worse than a book
read by an annoying narrator,'' he says.